At Al-Huda Counseling, accessible from www.alhudacounseling.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Al-Huda Counseling and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect in Al-Huda Counseling. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as:
Your name
Email address
Phone number
The contents of the message and/or attachments you may send us
Any other information you may choose to provide
When you book a counseling session or register for an account, we may ask for your contact information, including:
Name
Email address
Phone/WhatsApp number
Country of residence
Preferred counselor gender
Areas you need support with

How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Match you with the right counselor
Communicate with you about your sessions
Send you appointment reminders and updates
Respond to your questions and concerns
Find and prevent fraud
Send you emails (only with your consent)

Important: We never share your personal information or session details with anyone without your explicit consent.

Confidentiality of Counseling Sessions
All counseling sessions are strictly confidential. Nothing discussed in your sessions is shared with anyone outside of your counselor without your written consent, except in the following rare circumstances:
If there is a risk of serious harm to yourself or others
If we are required by law to disclose information
If there is suspected abuse of a child or vulnerable adult
Even in these cases, we will only share the minimum information necessary and will inform you whenever possible.

Log Files
Al-Huda Counseling follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of their hosting services' analytics.
The information collected by log files includes:
Internet protocol (IP) addresses
Browser type
Internet Service Provider (ISP)
Date and time stamp
Referring/exit pages
Number of clicks
These are not linked to any personally identifiable information. The purpose of this information is for analyzing trends, administering the site, tracking users' movement on the website, and gather demographic information.

Cookies and Web Beacons
Like any other website, Al-Huda Counseling uses 'cookies'. These cookies are used to store information, including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:
How often users visit our site
What pages they visit
What other sites did they use before coming to our site
Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.
Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third Party Privacy Policies
Al-Huda Counseling's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the California Consumer Privacy Act (CCPA), California consumers have the right to:
1. The right to know:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
2. The right to delete:
Request that a business delete any personal data about the consumer that the business has collected.
3. The right to opt-out:
Request that a business that sells a consumer's personal data not sell the consumer's personal data.
Note: Al-Huda Counseling does not sell your personal information to anyone.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user in the European Union is entitled to the following:

The right to access
– You have the right to request copies of your personal data. We may charge a small fee for this service.

The right to rectification
– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure
– You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing
– You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing
– You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability
– You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Al-Huda Counseling does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.
For children between 13 and 18 years of age, we require parental consent before providing counseling services.

Payment Information
All payments on Al-Huda Counseling are processed through secure third-party payment processors. We do not store your credit card or payment information on our servers. Payment details are encrypted and handled directly by our payment partners in compliance with PCI security standards.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us:

Email: contact@alhudacounseling.com
WhatsApp: +92 308 9247472

Response Time: Within 48 hours

Your Acceptance of These Terms
By using Al-Huda Counseling's website and services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website or services. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Last Updated: March 2026